Helpdesk tools
The OpenCBS team is available for technical inquiries through the various support tools we offer.
Clients can contact us 24/7 on our dedicated support helpline and helpdesk.
Flexibility and reactivity are the pillars of our technical support department. Our support tools allow two-way interactions so that issues can be resolved promptly by listening to the user and efficiently communicating about resolution.
The support team is qualified to understand the needs of users: besides being technically competent, our support officers are familiar with the working environment of financial institutions. If needed, issues are escalated to the technical team of developers, who are well equipped to handle the resolution of bugs and other technical issues.
Service-Level Agreements
We offer several Service-Level Agreements depending on the needs of our clients. Please contact us for further information.
Documentation
For all products, we provide documentation written in plain English for better understanding. We also share with our clients our API documentation. We also propose a series our tutorials to better assist our users.
